Buyer Information

Frequently asked commercial questions.

These answers explain the usual inquiry process. Product availability and every commercial obligation remain subject to a specific quotation and mutually accepted contract.

Before You Inquire

Prepare the product specification, quantity, packaging, destination, Incoterm, required timing, intended use, and document or inspection needs.

Before You Contract

Review the controlling specification, test methods, quality and quantity acceptance, delivery basis, payment, documents, inspection, claims, and validity.

Before Shipment

Confirm shipping instructions, consignee details, markings, documents, inspection arrangements, destination readiness, and communication contacts.

Buyer Questions

Frequently asked questions

What information should an RFQ include?

Provide the product and full specification, quantity, packaging, destination, Incoterm, target shipment or delivery period, intended application, and document or inspection requirements.

Are product origins and specifications fixed?

No. Origin, allocation, specification, packaging, and schedule depend on the confirmed supply opportunity and are stated in the applicable quotation or contract.

Can Crude Link provide a Certificate of Analysis?

Applicable manufacturer or laboratory documentation may be supplied according to the agreed transaction, with the original issuer clearly identified.

Can independent inspection be arranged?

Yes, where mutually agreed. The inspection company, scope, point, timing, acceptance criteria, and cost allocation must be defined commercially.

Which Incoterms may be considered?

EXW, FCA, FOB, CFR, CIF, and DAP may be considered where suitable. The exact named place or port and applicable edition are confirmed in the quotation.

Does website information constitute an offer?

No. Website content is general and indicative. A binding obligation arises only through mutually accepted transaction documents.

How quickly will Crude Link respond?

The commercial team normally aims to acknowledge an inquiry within one business day. A complete quotation may require additional technical, supply, freight, or compliance confirmation.

Can buyers submit their own specification?

Yes. Attaching the buyer's specification and required test methods is encouraged because product names alone may not define every acceptance parameter.

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Buyer Resources

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Knowledge Centre

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Discuss your commercial requirements.

Availability, specification, packaging, documentation, pricing, and delivery terms are confirmed for each inquiry.

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